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1How do I supply water?
For each water supply type (bottle/tap/tank) Dr. Coffee has a corresponding solution. Contact customer service or a sales professional for model and solution details.
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2Are there any water quality specifications?
Water supplied to coffee makers should be of as low hardness as possible. Dr. Coffee recommends purified water with TDS value no higher than 80ppm for all our models.
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3What if my water is too hard?
Over time, the pipeline of the machine could be blocked with scale buildup. If you have hard water, remember to descale often. Contact customer service or a sales professional for more details.
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4What daily maintenance is needed?
It is recommended that you follow the schedule:
Milk system deep cleanse: once a day
Brewing system deep cleanse: once a week
Scale buildup cleansing: once a month
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5Shall I deep cleanse my coffee machine every day?
Before turning off the machine after your business hours, please deep cleanse your milk system to avoild blockage of pipeline.
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6Do I need cleaning tablets?
Yes. Water alone doesn't get rid of all the stubborn coffee grease and milk deposits.
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7Who do I call for maintenance?
Contact the distributor if you ordered your machine from one. If your machine is ordered from Dr. Coffee's website, call the 400 hotline.
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8Does the cleaning tablets have food safety risks?
Our cleaning tablets are made with edible content with no food safety concerns.
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9Why isn''t milk pumped in? What do I do?
The reasons your machine doesn’t get milk pumped in could vary.
Try unwinding the froth knob a little, and deep cleanse the milk system. If this doesn't work, please contact customer service or a sales professional.
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10What is the life cycle of the coffee machines?
Dr. Coffee CVS series are designed to make 500,000 cups. Other models are designed to make more than 50,000 cups.
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11What is the after-sale care policy?
Within one year warranty, we offer free maintenance and change of accessories in case of performance faults not caused by human/accidental damage.
Our engineers will visit within 24 hours since request in Tier 1/2 cities and within 48 hours in other regions.
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12Why does water come out everytime I turn the machine on/off? Is it normal?
This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.
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13What milk and coffee beans do I use in my machine?
We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.
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14Can I switch milk temperature? How do I set it higher/lower?
Yes. The reccomended froth temperature is 60 degrees, but you can adjust by turning the "frother knob". Contact customer service or a sales professional for more details.
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15Why is my coffee too bitter/too bland?
The taste of your coffee has to do with the following factors: ground particle size (5 options available), amount of grounds (5 options available) and pre-infusion time (1 to 5 seconds).
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16Shall I re-engineer my machine?
If you have special demands, please contact customer service; otherwise it is recommended that you keep the original configurations.
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17What if I want syrup or creamer in my coffee?
After the machine prepares your coffee, you may add syrup or creamer into the drink.
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18Shall I dispose of the first coffee of the day?
If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.
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19What do I do if the volume of my coffee misfits my cup?
If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.
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20How do I make a cold drink?
Select "cold drink" on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.
