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1Why does water come out everytime I turn the machine on/off? Is it normal?
This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.
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2What milk and coffee beans do I use in my machine?
We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.
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3Can I switch milk temperature? How do I set it higher/lower?
Yes. The reccomended froth temperature is 60 degrees, but you can adjust by turning the "frother knob". Contact customer service or a sales professional for more details.
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4Why is my coffee too bitter/too bland?
The taste of your coffee has to do with the following factors: ground particle size (5 options available), amount of grounds (5 options available) and pre-infusion time (1 to 5 seconds).
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5Shall I re-engineer my machine?
If you have special demands, please contact customer service; otherwise it is recommended that you keep the original configurations.
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6What if I want syrup or creamer in my coffee?
After the machine prepares your coffee, you may add syrup or creamer into the drink.
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7Shall I dispose of the first coffee of the day?
If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.
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8What do I do if the volume of my coffee misfits my cup?
If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.
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9How do I make a cold drink?
Select "cold drink" on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.
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10What do I do with warnings on the screen?
Yellow interface suggests maintenance. If you see a red interface, please contact customer service for problem-shooting.
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11How many cups does the machine prepare in a day? How long does it take to prepare one cup?
For different scenarios, Dr. Coffee develops models with corresponding "daily productivity" and "efficiency". Contact customer service or a sales professional for more details.
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12What does the ground amount "1 to 5" mean in beverage configuration?
The larger the number is, the more grounds you get with each grind.
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13What do I do if I changed my beans or milk?
After changing your beans, please re-calibrate the ground amount.
After changing your milk to one with different fat content, it is recommended that you modify the froth amount in "beverage configuration".
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14Shall I turn my machine off at the end of day?
It is recommennded that you do so to save energy and prolong machine's life cycle.
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15Can I customize my coffee?
You can rename your beverages and define preparation procedures.
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16Does my machine support QR code payment, posters and videos?
Yes. Dr. Coffee machines are built into an IoT system which enables a total solution including mobile payment, remote control and operational management. Contact customer service or a sales professional for more details.
